The Digital Sanctuary

Common Inquiries

Find clarity in our sanctuary. Everything you need to know about our premium pet care experience, answered in one place.

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calendar_today Booking & Scheduling

How far in advance should I book?

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We recommend booking at least 48 hours in advance for standard walks. For holiday peak seasons or overnight sitting, we suggest 2-3 weeks notice to ensure your favorite sitter is available.

Can I change my booking time?

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health_and_safety Health & Safety

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Do you take care of aggressive pets?

Safety is our priority. While we evaluate all pets individually, we generally require a behavioral assessment for any pet with a history of aggression toward humans or other animals.

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Is my information secure?

Absolutely. We use bank-grade encryption to protect your home access codes, payment details, and personal data. Your privacy is a pillar of our digital sanctuary.

SSL ENCRYPTED

loyalty Membership & Billing

How do I cancel my Plus membership?

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You can cancel anytime through the 'Account' section of the Happy Tails app. Your benefits will remain active until the end of your current billing cycle. No hidden fees or "trap" doors.

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Learn About Lorena

Meet the certified pet care professional behind Happy Tails.

Our Services

Dog walking, pet sitting, drop-ins, and transport in Klein TX.

View Pricing

Transparent, affordable rates for all pet care services.

Still Have Questions?

Our human support team is standing by to help you and your furry friend find exactly what you need.

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