Privacy Policy
At Happy Tails Pet Care, we treat your personal information with the same care and respect we give to your furry family members. This policy explains how we collect, use, and protect your data.
Last Updated: March 2026
1. Information We Collect
To provide the best possible care for your pets and a seamless experience for you, we collect the following types of information:
Pet Information
Your pet's name, breed, age, weight, medical history, vaccination records, behavioral notes, dietary requirements, and any special care instructions you provide. We collect this so every member of our team can give your pet the personalized attention they deserve.
Owner Information
Your name, email address, phone number, and emergency contact details. We use this to keep you informed about your pet's care and reach you when needed.
Service Addresses & Zones
Your home address and any alternate service locations within our Klein, TX service area. We use addresses to schedule visits, plan efficient routes, and determine service zone availability.
Payment Data
Billing information including credit or debit card details processed securely through Stripe. We do not store your full card number on our servers. Payment tokens and transaction history are retained for billing and refund purposes.
GPS Tracking Data During Walks
When our team takes your pet for a walk, we use GPS tracking to record the route, distance, and duration. This data is shared with you so you can see exactly where your pet explored and gives you peace of mind while you're away.
Device & Usage Information
When you visit our website or use our booking platform, we may collect your IP address, browser type, device type, operating system, and general usage patterns. This helps us improve our digital experience and troubleshoot any issues you encounter.
2. How We Use Your Information
We only use your information in ways that directly support the care of your pets and your experience with Happy Tails. Here's how:
Provide Our Services
Your pet and address information allows us to deliver dog walking, pet sitting, drop-in visits, and all other services you book with us. We use your pet's profile to tailor every visit to their unique needs.
Process Payments
We use your payment information to charge for booked services, issue refunds when applicable, and maintain accurate billing records for your account.
Send Updates & Photos During Visits
We love keeping you in the loop! During each visit, our caregivers may send you real-time photo updates, walk summaries with GPS maps, and notes about how your pet is doing. Your contact information makes this possible.
Improve Our Service
We analyze usage patterns and feedback to make Happy Tails better for everyone. This includes improving our booking system, optimizing walk routes, and enhancing our overall pet care experience.
Communicate About Bookings
We'll send you booking confirmations, reminders, schedule changes, and important service notifications. We may also reach out with seasonal pet care tips and special offers, though you can opt out of marketing communications at any time.
3. Data Security
Protecting your information is a top priority. We implement industry-standard security measures to keep your data safe:
Encryption
All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Your information is encrypted at rest in our databases.
Secure Payments via Stripe
All payment processing is handled by Stripe, a PCI DSS Level 1 certified payment processor. Your card details never touch our servers directly.
Access Controls
Only authorized team members can access your personal information, and only to the extent necessary to perform their duties. We maintain strict role-based access controls.
While no method of electronic transmission or storage is 100% secure, we continuously review and update our security practices to ensure your data remains protected. If we ever become aware of a security breach that affects your personal information, we will notify you promptly in accordance with applicable law.
4. Third-Party Services
We work with trusted third-party providers to deliver certain aspects of our service. These partners only receive the minimum information necessary to perform their function:
Stripe (Payment Processing)
Stripe handles all payment transactions securely. When you make a payment, your card information is sent directly to Stripe's servers. Stripe's privacy policy governs how they handle your payment data. Learn more at stripe.com/privacy.
GPS & Mapping Services
We use mapping and GPS services to track walk routes and provide you with real-time location updates during pet walks. Location data is collected only during active service visits and is associated with your pet's walk history.
Email Service Providers
We use third-party email services to send you booking confirmations, visit updates, photo reports, and occasional newsletters. Your email address and name are shared with these providers solely for the purpose of delivering communications from Happy Tails.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Our third-party partners are contractually obligated to protect your data and use it only for the services they provide to us.
5. Cookies & Tracking
We believe in keeping things simple and transparent when it comes to cookies and tracking technologies on our website.
Essential Cookies
We use essential cookies that are strictly necessary for our website and booking platform to function properly. These include cookies that keep you logged in, remember your booking preferences, and maintain your session security. These cookies cannot be disabled as they are required for core functionality.
Analytics
We use basic analytics to understand how visitors interact with our website so we can improve the experience. Analytics data is aggregated and anonymized wherever possible. We do not use aggressive tracking technologies or create detailed user profiles for advertising purposes.
We do not use third-party advertising cookies or participate in cross-site tracking networks. Your browsing experience on our site stays on our site.
6. Your Rights
We respect your right to control your personal information. You have the following rights regarding the data we hold about you:
Right to Access
You can request a copy of all personal information we hold about you and your pets at any time. We'll provide this within 30 days of your request.
Right to Correction
If any of your information is inaccurate or outdated, you can update it directly in your account or ask us to correct it on your behalf.
Right to Deletion
You can request that we delete your personal information and your pet's data from our systems. We'll comply unless we're legally required to retain certain records.
Right to Data Portability
You can request your data in a commonly used, machine-readable format so you can transfer it to another service provider if you choose.
Right to Opt-Out of Marketing
You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any promotional email, or by contacting us directly. Please note that you will still receive transactional communications related to your bookings and account.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, disclose, or sell (we do not sell your data), and the right to request deletion of your data. You also have the right to non-discrimination for exercising your CCPA rights. To make a CCPA request, please contact us using the information provided below. We will verify your identity before processing any request and respond within 45 days as required by law.
7. Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, we'd love to hear from you. Our owner, Lorena Iglesias, is personally committed to ensuring your privacy is respected.
We aim to respond to all privacy-related inquiries within 48 hours. For formal data requests (access, deletion, portability), please allow up to 30 days for processing.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page and, for significant changes, notify you via email or a prominent notice on our website. We encourage you to review this policy periodically.